12.1. Rotations; General.
(a) VillaKids is available to member children who are 6 weeks to 12 years. As part of his/her membership, each child member is entitled to use the VillaKids Rotation Program (“Rotation”) for two and one-half hours each day for no additional charge. During a Rotation, the member may not leave the Club. If the member leaves the Club during a Rotation, VillaSport may impose a fine and/or terminate or suspend his/her membership. Use of the complimentary two and one-half hours on a particular day does not limit or restrict a child member from participating in other VillaKids programs on that same day.
(b) Generally, VillaKids is available on a first-come, first-served basis. To ensure proper care and an excellent member experience, only a limited number of children may use VillaKids. During peak times, VillaKids may require advance reservations.
(c) Except as expressly stated in the Club Rules, guests and non-members may not use VillaKids except with qualifying spa appointments.
12.2. Youth Admission Form. Prior to a child’s first visit to VillaKids, a parent must submit the standard Youth Admission Form. A supplemental Youth Admission Form may also be required for participation in select activities. A parent must review and update the Youth Admission Form(s) at least once annually, even if there are no changes.
12.3. Allergies or Other Medical Conditions. If a child has allergies or a non-communicable medical condition, a parent must include the information and any restrictions on the Youth Admission Form before checking the child into VillaKids for the first time. If a change in allergies or medical condition occurs, the Youth Admission Form must be updated immediately. Depending on the condition, VillaKids may require a physician approval. Staff will not administer any medications except in the event of an emergency. Staff will not apply creams or ointments (including diaper rash ointments). Staff will apply sunscreen to a child if the sunscreen is supplied by the parent or Authorized Adult (defined in Section 12.4) before the child is checked into VillaKids. The sunscreen must be labeled with the child’s full name.
12.4. Check-In and Check-Out Procedures. All children using VillaKids must be checked in and checked out at the VillaKids desk. Only a parent or Authorized Adult may check in or check out a child at VillaKids.
(a) For Rotations, once checked in, the child may only be checked out by the parent or Authorized Adult who checked in the child and the parent or Authorized Adult cannot leave the club during the Rotation.
(b) For seasonal camps, Parent’s Nights Out and school-out programs, once checked in, the child may only be checked out by a parent or Authorized Adult. The parent or Authorized Adult may leave the Club during these programs.
Except for authorized staff, no one 13 and older is allowed in the VillaKids secured Rotation areas.
An “Authorized Adult” is an individual 18 or older who has been authorized via the Youth Admission Form by a parent to pick up or drop off a child. Membership scan card or photo identification is required.
12.5. Fee for Late Pick-Up. Children must be picked up on a timely basis. A late charge will be incurred per child for tardiness. In addition, the Club may suspend and/or terminate a member’s privilege to use VillaKids.
12.6. Pagers. Pagers are available and will be provided to parents upon request, but VillaKids may require parents to take a pager. Parents are required to return immediately to VillaKids if paged.
12.7. Conduct. All children are expected to be respectful of others, including other children and staff. It may become necessary to inform parents of disruptive behavior that is above and beyond the acceptable range. In such an event, the behavior will be discussed with the parent. If the child’s behavior cannot be corrected within a prescribed time frame, the Club may limit, suspend or terminate the child’s privilege to use VillaKids. In addition, the person checking in the child may be required to take a pager while the child is using VillaKids and may not be able to leave the premises for programs that normally would allow the parent or Authorized Adult to leave the premises.
12.8. Drinks and Lunches. Food, chewing gum and beverages are not permitted in VillaKids. Children may bring water in closed, non breakable containers to VillaKids labeled with their full name. When checking in the child, the parent or Authorized Adult should inform the staff that he/she has provided water for the child. No food is provided during Rotations, so parents are encouraged to feed their children before checking them into VillaKids. If a child is enrolled in a camp program, the child may purchase or bring a lunch. All lunches must be labeled with the child’s full name and cannot require refrigeration. Foods containing any peanut or nut product, oil or butter are not permitted in VillaKids.
12.9. Infants and Toddlers. Infants and toddlers who are not potty trained must come with two diapers, wipes and a change of clothes. Parents may provide bottled formula or breast milk for the child, with feeding instructions; food is not permitted. All items must be labeled with the child’s full name and placed in a bag that fits in a diaper bag cubby. Staff will change all diapers, except for a child with diarrhea, who will be deemed to be ill and the parent will be asked to return to VillaKids to pick up his/her child. Staff will also remind children who are potty trained to use the restroom and will check them frequently for “accidents.”
12.10. Illness. For the health of all our children and staff, VillaKids does not accept children who are ill or were ill within the previous 48 hours. If a child is determined to be ill, the parent will be required to pick up his/her child immediately. The child may not return to VillaKids for a minimum of 48 hours unless a doctor’s release is provided.
12.11. Crying. VillaKids will do its best to make all children at ease. However, if a child is crying for more than 15 minutes, the parent will be asked to return to VillaKids. At such point, the parent will be offered an opportunity to comfort his/her child for 10 minutes. If the child is unable to transition, the child will need to leave VillaKids for the day but may return the next day.
12.12. Children Requiring Additional Supervision. VillaKids staff have no medical or other specialized training designed to address the specific medical, psychological or social needs of all children and our facility is not staffed to provide one on one care for children requiring additional supervision. Therefore, VillaSport will charge an hourly fee for one on one care of a child requiring additional supervision. The child must be able to be comfortably supervised by VillaKids staff, as determined by the VillaKids Director. Reservations must be made at least 24 hours and as early as seven days before check in. For the health and well being of all VillaKids participants, a physician's approval may be required before admitting a child whose specific needs may exceed the capacity of our staff or our facility. A child whose needs cannot be accommodated or who poses a risk of harm to himself/herself or another may be excluded from VillaKids.
12.13. Attire for VillaKids. Parents are encouraged to dress their infants in clothing that will allow for easy diaper changes. Toddlers and older children should wear comfortable athletic clothing that will allow them to play sports, run and jump. Children who do not know how to tie their shoes should wear Velcro sport shoes. Open toed shoes, sandals, Crocs, flip flops, and cleats are not permitted in VillaKids. All children should wear socks to avoid blisters and other injuries.
12.14. Personal Items. Children should not bring any significant personal items to VillaKids, including iPods, MP3 players, cell phones, video players, game machines, toys or similar items.
12.15. Incidents, Accidents and Emergency Procedures. In case of an incident or accident, a verbal report will be provided to the parent. In case of an emergency requiring evacuation, staff will follow the Emergency Evacuation and Relocation Plan procedures. In case of a natural disaster, staff will follow the applicable emergency procedures. During inclement weather, outdoor activities will be moved indoors. In the event a child involved in our program contracts a communicable disease, parents and the applicable health department(s) will be notified.